POLICY
Refund &
Cancellation Policy
Classes at Body Consciousness are capped at 8 people, so every booking holds a spot someone else could have taken.
Because of this, our refund policy is intentionally simple and firm. Read the section that matches what you booked.
01
One Round
Drop-in Classes
If you let us know at least 24 hours before the class, you can transfer your spot to the following week (valid for one week from your purchase date). Outside of that window, regardless of the reason, the credit is forfeited. No refund and no transfer.
02
The Cycle
Monthly · 4 pass
The Cycle is a monthly booking that guarantees your spot in a weekly class for the month ahead. When you book, you choose Tuesdays or Thursdays, and your 4 classes are reserved on that day. In return for committing to the full month upfront, you receive a discounted rate compared to One Round drop-in classes.
The Cycle is non-refundable and non-transferable. Once your booking is confirmed, your spot is held for you and can't be refunded, transferred to another person, or moved to a different day.
Classes must be attended on the day you selected at booking, within the month they were booked for. Any class not attended is forfeited, no exceptions.
Bookings open once a month, for the following month only.
If Body Consciousness cancels a class, you'll receive a full refund or a replacement class. This policy doesn't limit your rights under the Australian Consumer Law.
03
Full Cycle
Monthly · full commitment
Full Cycle is a monthly commitment of 8 classes, two per week (Tuesdays and Thursdays), reserved for you for the month ahead. In return for committing to the full month upfront, you receive our lowest per-class price.
Refunds are available within 48 hours of purchase, as long as you haven't yet attended a class.
After 48 hours, or once you've attended a class, Full Cycle is fully locked in. It is non-refundable and non-transferable, and can't be reassigned to another person. There are no reschedules or make-ups, and any class not attended is forfeited, no exceptions. You're committed to all 8 classes for the month, regardless of reason.
Bookings open once a month, for two weeks at the end of the month, for the following month only.
If Body Consciousness cancels a class, you'll receive a full refund or a replacement class. This policy doesn't limit your rights under the Australian Consumer Law.
04
Inner Cycle
Following an enquiry form. Refunds are available within 48 hours of purchase, as long as you haven't yet attended a session.
After 48 hours, Inner Cycle is non-refundable for the week. If you can't make a specific session (one or two sessions), you can reschedule within that same week, subject to instructor availability (generally offered within 2–4 days). If a suitable time can't be found, that week's session isn't refunded or credited.
1:1 Coaching
05
If we cancel
a class
If Body Consciousness cancels a session for any reason, you'll always receive a full refund or credit.
This is the one case where the above windows don't apply.
06
Australian
Consumer Law
This policy doesn't affect your rights under the Australian Consumer Law. Those rights apply when we fail to deliver a service as promised — not to a personal decision or ability to attend.